MyChart Telehealth Video visit instructions

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What are Telehealth Video Visits?

Telehealth video visits are face-to-face appointments with your healthcare provider held through video using your computer, smartphone or other mobile device. During a telehealth visit, your provider can evaluate your condition and manage your treatment plan without you needing to travel to the provider’s office.

If you are using a computer for your Telehealth video visit, you will need to have a web camera and microphone available, along with speakers or headphones to hear your provider. Most laptops already have cameras, microphones and speakers built-in. If you do not have these available on your computer, you can use a smartphone or tablet instead.

You will also need to have a Denver Health MyChart account set up. If you are not yet enrolled to use MyChart, visit this page for instructions: https://www.denverhealth.org/mychart.html

To prepare for a Telehealth visit on your computer:

Open a web browser (Google Chrome, Microsoft Edge, Firefox, or Safari on a Mac) and go to the Denver Health MyChart website at https://mychart/denverhealth.org.

Log in using your MyChart username and password.

In the top menu, click on Visits, then choose Appointments and Visits.

Locate the correct appointment on the page. You will see 2 options available next to it - ECheck-In and Details. Click on either one to continue.

If you have not already checked in for the appointment, do so by choosing ECheck-In (if available).
Note: this option might not be able until a date that is closer to your visit, depending on the type of appointment.

After you have checked in, choose Test Hardware prior to your visit to make sure everything on your computer system will work properly. You may be asked to allow permissions for the website to use your computer’s camera or microphone. Choose Allow for both.

You can then check the following:

Camera view – change your camera choice from the drop-down menu if needed.
Mic – choose Begin to start the microphone test. You can also change what microphone to use in the drop-down list (for instance, if you are using a headset or a Bluetooth microphone)
Speaker – choose Play to test your phone speaker. If you are using a headset or headphones, you can choose those from the drop-down list if needed.
Network – if your network connection is poor or slow, you will want to choose a better connection if one is available.

When you are finished with the self-test, select Exit test to return to the main visit screen and wait for your provider to join the visit.

To join your Telehealth video visit at the time of the appointment:

Follow steps 1-4 in the previous section, and then choose the Begin Video Visit button on the Appointment Details screen.This button will only be available up to 30 minutes prior to the start of your video visit.

After you begin your visit, you will have an opportunity to test your computer’s camera, microphone and network connection, as described in step 6 of the previous section, if you have not previously done so.